Shipping Policy
Welcome to Globetotes! We are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines our practices and procedures for shipping the products you love right to your doorstep.
Shipping Fees and Delivery Estimates
- Shipping Fees: We offer various shipping options, which may incur different fees. The shipping fee for your order will be displayed at checkout.
- Delivery Estimates: Delivery times vary based on the destination and the shipping method chosen. Estimated delivery times are 1-2 handling days and 2-5 shipping days in the US or Europe. For Latin America this is 7-10 Shipping days.
Shipping Locations
- Domestic Shipping: We ship to all locations within US and Europe.
- International Shipping: Currently, we offer international shipping to select countries. Please check our list of serviced countries at checkout.
Order Processing
- Processing Time: All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. These processing times can be exceeded in case of high volume of orders or postal service problems that are outside of our control.
- Order Cut-off Time: Orders placed after 11:00AM will be processed the next business day.
Tracking Your Order
Once your order is shipped, we will provide you with a tracking number via email. You can use this number to track your order’s progress. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at hello@globetotes.com with your name and order number, and we will look into it for you.
Shipping Carriers
We partner with reputable shipping carriers to ensure your order arrives safely, such as UPS, DHL, PostNL, and DPD. The carrier handling your delivery will be indicated in your shipping confirmation.
Customs and Import Taxes
For international shipments, customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Lost or Damaged Shipments
In the rare event that your order is lost or damaged in transit, please contact us immediately. We will investigate the issue and work towards a satisfactory resolution.
Changes to Shipping Policy
Globetotes reserves the right to modify this Shipping Policy at any time. We encourage customers to review it periodically for any changes.
Contact Us
For any questions or concerns regarding our Shipping Policy, please contact us at hello@globetotes.com.
Pre-order Phase
When products are available for pre-order, they will be shipped according to the date range specified on the product page. Until then, we are unable to fulfill and ship these orders. Pre-ordering secures your item in advance and guarantees that you will be among the first to receive it once shipping starts.